Philippines The Land Of Call Centers

In 2008 the Philippines open its doors to the world of call center solutions. It is still the biggest growing markets for call centers. Many multinationals cooperation's have set up their operations and headquarters in Philippines. Philippines offers the best in market manpower at the best competitive prices, it has become the biggest competitors to the Indian call center market. The Philippines market offers the best infrastructure and the best IT support to its clients. They have raised the standards for the call center market.

The BPO market in Philippines is $150 million market and is reaching new milestones year on year and the rate at which it is growing there will be no competitor at all that will be able to compete with them. The manpower that they provide is well educated and it is at a competitive rate. Unified Communication have provided Philippine’s market the best and the latest technology which has made the BPO sector unstoppable.

Every employee is hired through an extensive process, the process is as follows:

1^st round is phone screening, the 2^nd round is initial examination then after that the 3^rd round is examination and the 4^th round is the final Interview. So, you can say that only, the best is hired to work for the clients. This is the way to show the world that they are the best in the BPO Sector. The call centers in Philippines handle millions of calls since 2008 and they have always met the quality standards that the clients have set for them. 

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Right Technology Can Change The World

 

Unified communications in Philippines has changed the way the call centers work in Philippine’s. It has provided the call center’s with the best software and equipment that they could get. That help them not just to help the customers and the clients that they serviced. This software also helped the teams to communicate better between themselves. With the new software and equipment in place the lag in the calls or delays in the services has reduced many folds and it has increased the productivity of the employees and also increased the talk time with the customers.

Call center VoIP system has allowed the call centre owners and clients to monitor the calls and also track the talk time of the agents. The Voip Software also helps the agents to check how many times has the customer already contacted them and what was he calling about when he called previously. It also helps them record the calls, so that they can hear the call during call collaborations and work on the finer things so that the quality of services can increase.

Hand in hand with the best software and equipment the call centers in Philippines has given every other country a run for their money. They have proven to the world that with the right investment and the right motivation they can do wonders. That is the only reason why the MNC’s now have started setting up there offices there so that they can get the best services that money can offer.

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